Primary Care ICT Overview
Our Primary Care Information Communication and Technology (ICT) Team manages IT services in GP Practices, including service support, infrastructure and desktop support, on behalf of the two Hertfordshire, Bedfordshire and Luton CCGs. Furthermore, Primary Care ICT provides advice and support on investment in discretionary IT systems and services to CCGs.
We have a team of four Primary Care Implementation & Utilisation Leads have been covering our Primary Care customer base. The main objectives of the team are to manage and support national and local Primary Care IT programmes and applications. The team provides intelligence, guidance and support to practices in order to maximise utilisation of systems and exploit best practice enabling safe, effective patient care.
GP practices in Hertfordshire and Bedfordshire are supported by a wider HBLICT Primary Care ICT Team, made up of ICT Applications Training, Business Change and Implementation & Utilisation.
The Primary Care Implementation & Utilisation Leads manage and support national and local Primary Care IT programmes and applications, providing intelligence, guidance and support to practices in order to maximise utilisation of systems.
The ICT Applications Training team provide a training service supporting the safe and effective use of core clinical systems and their optimisation.
The Business Change team actively work with CCGs and practices to develop and deliver templates, questionnaires and reports to support planned programmes of work, both nationally and locally.
Technology Focused Objectives
A number of technology focused objectives are included in the mandate under Objective 7: To support research, innovation and growth.
7.2 Technology :
Overall 2020 goals
- Support delivery of the National Information Board Framework ‘Personalised Health and Care 2020’ including local digital roadmaps, leading to measurable improvement on the new digital maturity index and achievement of an NHS which is paper-free at the point of care.
- 95% of GP patients to be offered e-consultation and other digital services; and 95% of tests to be digitally transferred between organisations.
2016-17 deliverables:
- Minimum of 10% of patients actively accessing primary care services online or through apps, and set trajectory and plan for achieving a significant increase by 2020.
- Ensure high quality appointment booking app with access to full medical record and agreed data sharing opt-out available from April 2016.
- Robust data security standards in place and being enforced for patient confidential data.
- Make progress in delivering new consent-based data services to enable effective data sharing for commissioning and other purposes for the benefit of health and care.
- Significant increase in patient access to and use of the electronic health record
Local Digital Roadmaps (LDR’s)
Are you ready for 2020?
In mid-2016 local health and care systems were required to produce Local Digital Roadmaps (LDRs), setting out how they will achieve becoming paper-free at the point of care by 2020.
LDRs identify how local health and care systems will deploy and optimise digital capabilities to improve and transform practice, workflows and pathways.
CCGs have led the development of LDRs, which include plans for the delivery of the 10 Universal Capabilities identified as supporting the seven LDR Domains. These LDRs have been submitted for assessment in the broader context of whole system Sustainability and Transformation Plans (STPs).
Our team are on hand to support you and help you to deliver the Universal Capabilities and achieve your LDR requirements.
The seven LDR Domains
Records, Assessments and Plans – Capture information electronically for use by me and share it with other professionals through the Integrated Digital Care Record
Medicines Management and Optimisation – Ensure people receive the right combination of medicines every time
Asset & Resource Optimisation – Increase efficiency to significantly improve the quality and safety of care
Remote Care – Use remote, mobile and assistive technologies to help me provide care
Transfers of Care – Use technology to seamlessly transfer patient information at discharge, admission or referral
Orders & Results Management – Use technology to support the ordering of diagnostics and sharing of test results
Decision Support – Receive automatic alerts and notifications to help me make the right decisions
The 10 Universal Capabilities
The Universal Capabilities are listed below (with the relevant Primary Care ICT Programme in brackets)
- Professionals across care settings can access GP-held information on GP- prescribed medications, patient allergies and adverse reactions (Summary Care Record)
- Clinicians in U&EC settings can access key GP- held information for those patients previously identified by GPs as most likely to present (in U&EC)
- Patients can access their GP record (Patient Online)
- GPs can refer electronically to secondary care (eReferral Service)
- GPs receive timely electronic discharge summaries from secondary care
- Social care receive timely electronic Assessment, Discharge and Withdrawal Notices from acute care
- Clinicians in unscheduled care settings can access child protection information with social care professionals notified accordingly
- Professionals across care settings made aware of end-of- life preference information (Enhanced Summary Care Record)
- GPs and community pharmacists can utilise electronic prescriptions (Electronic Prescription Service)
- Patients can book appointments and order repeat prescriptions from their GP practice (Patient Online)
HBLICT Headquarters Charter House Welwyn Garden City
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