Your People

We support thousands of healthcare professionals with our award winning support services.
We tailor our support to suit the specific needs of your people and your organisation.

Service Desk

Having an issue? We take customer service to a whole new level. Our ITIL qualified service desk will support you with any problem no matter how big or small it may be. Even if you have a question, give us a call! We may surprise you with our solution.

Self Service

Need to access info quickly? Our user friendly portal allows you the power to reset your own passwords safely, log and track your ICT issues and access the tools that you need to maximise your productivity.

Remote Service

Don’t want to have to wait for technician on site? We use advanced report support solutions that allow us to remotely connect to your machine no matter where you are!

End User Technology

Whether you have a Windows, Mac, laptop, desktop computer, tablet or smart phone… we can help. We have experts in every area.

Training

Up-skilling your staff is great for creating a more functional business and an increasing workforce morale. Our accredited training team offers a full range of professional clinical and non-clinical training courses to ensure your staff have the right ICT skills and knowledge to take your business to the next level.

Registration Authority

Our Registration Authority team ensure that our customers who use national applications are supplied with smartcards and are IG compliant.

Clinical Application Support

In a society where security is paramount we understand the sensitivity involved with accessing patient data. Our application support analysts make it easy for you by understanding the clinical systems and registration authority services that are used within the healthcare industry.

Incident Management

HBL ICT believe in departments working collaboratively for a more efficient service for customers. Communication is key to understanding and resolving your incidents quickly and efficiently. We are focused on resolving customer issues on first contact with a 95% success rate in doing so.

Call Handling

Utilising our advanced communication centre and regularly reviewed processes our team are available 365 days a year handling over 9,000 contacts every month.

Check our services that help you with your technology.

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The HBL ICT Vision

We aspire to be the ICT service

provider of choice in the healthcare industry.

Developing business services and solutions by offering cutting edge technologies and supporting customers with our award-winning service desk and industry experience.