Your Process

We make sure that tried and tested processes are in place to ensure that you have reliable solutions at all times.

We take away the stresses of ICT and ensure that processes integrate with others so that you can focus on the things that are most important to you.

Business Continuity

We provide systems and services to ensure that your business is supported in a reliable way and can continually maintain critical business functions. This allows you to consistently deliver products and services with minimal disruption. We have backups and disaster recovery in place to make sure that your business is always functional no matter what the problem is.

Disaster Recovery

What would you do if there was a blackout? Are you prepared? We prepare for the worst and implement highly regarded process and procedures to ensure the back up and security of your data is never an issue.

Major Incident Management

By using a combination of technical teams and varied communication methods we ensure high impact incidents are resolved as quickly as possible and ensure our customers are informed of progress.

Change Control

When we introduce or make improvements to the technology to support your services we follow ITIL best practice to ensure changes are rigorously assessed for risk and service impact. Our customers are integral to the approval if any impact is expected.

Request Fulfilment

We have the tools, processes and skills in-house to effectively handle any service request. This could be anything from changing a password, issues with your laptop right through to network access. In most cases requests are minor and are standard changes that can be fixed quickly.

Governance & Compliance

HBL ICT has comprehensive governance & compliance processes and procedures to ensure that the standard for service delivery is compliant to client service specifications and ICT industry standards. A key component is providing evidence to meet the ICT requirements of the Information Governance Toolkit for all of our clients.

Business Analysis

We work with our clients closely to analyse your specific business requirements. This enables us to create suitable service and solution design to improve your business, clinical and patient outcomes.

Capacity Planning

We will work with you to successfully estimate your storage, hardware and software requirements supported by our infrastructure resources to allow us to plan and develop your ICT business requirements as you grow.

Build & Release Management

We build, deploy, test and continually improve your services throughout the year. We always keep our clients in the know with important changes in the ICT world, so if there is an upgrade that will benefit you, you will know about it.

Data Protection Officer (DPO) as a Service

We will work with you to ensure the fulfilment of data protection responsibilities in accordance with the requirements set out by the GDPR and DPA (2018).

This includes supporting, advising, monitoring and reporting compliance across the group of organisations using the Service.

Check out why we are committed to you and your customers.

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The HBL Vision

We aspire to be the ICT service

provider of choice in the healthcare industry.

Developing business services and solutions by offering cutting edge technologies and supporting customers with our award-winning service desk and industry experience.