Ashley is an IT professional focused on customer service with extensive experience managing operations in both private and public sector environments. He has successfully led large teams, consistently fostering high-performing groups that meet service standards.
Ashley is responsible for the Service Desk, Incident Management, Hardware Asset Management, Registration Authority, and ongoing initiatives for service improvement within HBL ICT. He ensures these functions are executed in accordance with ITIL frameworks and industry best practices, supporting continuous improvement and operational excellence for partner organisations.
