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Nexthink | Promoting & Protecting the Patient Experience:
How HBLICT Put People at the Center of their IT Strategy
Nexthink’s endpoint deep, enterprise wise visibility provides the data and insights necessary for HBL ICT to adopt a proactive approach to IT across the Partnership – finding and fixing issues before they arise.
Find out how Nexthink gives us the tools we need to communicate effectively with leadership, boosting the standing of IT within the organisation and making a clear statement of IT’s ability to improve the employee – and patient – experience.
To learn more about our approach to digital workplace management utilising Nexthink, watch our recent webinar “The Evolution of End User Experience” here.
Click here to view the HBL ICT Nexthink case study
Nexthink | On-Demand Webinar – June 2023
The Evolution of End User Experience – Hertfordshire & West Essex ICB NHS journey
Wanting visibility and the ability to resolve user tickets on the Service Desk faster was the sought-after goal at the start of our journey.
In achieving this, we also reduced hardware refresh costs and successfully implemented our Windows 10 project rollout to over 9000 users across the Partnership.
View the webinar to discover how we managed this with Nexthink…
Ultrafast GPs Local Full Fibre Network (LFFN) project
Patients using GP surgeries in East Hertfordshire and West Essex have begun to enjoy the benefits of ultrafast broadband connectivity in their GP surgeries with the completion of the delivery of a £1.6m Digital, Culture, Media and Sport (DCMS) funded Local Full Fibre Network (LFFN) project.
The project has been developed in conjunction with Essex County Council’s Superfast Essex programme, Essex Partnership University NHS Foundation Trust (EPUT), West Essex Clinical Commissioning Group (WECCG) and Hertfordshire, Bedfordshire and Luton ICT Shared Services (HBLICT) with support from Hertfordshire County Council and all five district authorities. It was delivered on behalf of the local health partners by Openreach in partnership with Capita Updata and Redcentric and completed in September 2021.
Antibiotic Prescribing App
‘Utilising Data and Technology’ category PresQuipp award winner (2021)
The HBL East & North Herts Azure Pharmacy Antibiotics App has been developed to provide extensive treatment guidelines on treatment for a variety of conditions.
The app is fully customisable and therefore can be utilised by any prescribing organisation, available to download from the Google Play or Apple stores.
For more details, view our app user guide
Nexthink | Success story feature
NHS: a consumer-like experience
Watch our Managing Director Phil Turnock, explain via an interview with the Nexthink Experience team how ‘IT should just work’, especially in the NHS.
Digital transformation interview with CIO magazine
As the former Chief Digital Officer for NHS East and North Hertfordshire CCG (now Hertfordshire and west Essex ICB), Phil Turnock talks about leading the ambitious transformation of the group’s infrastructure and end user experience.
A key test of this came about in 2017, when the WannaCry ransomware attack wrought havoc across the NHS. The attack disrupted at least 80 out of 236 hospital trusts in England, as well as 603 primary care and affiliate NHS organisations – but none that worked with HBL ICT.
