Primary Care ICT Management
Built on a proven and sustainable model and delivering tailored high-quality support, to ensure patient care within the primary care health environment is supported by robust, transformation enabling technologies and services.
Business Relationship Management
Through effective Business Relationship Management and Service Development, we aim to ensure your aspirations can be transformed into effective and affordable technical solutions.
Software/Hardware Asset Management
Utilising relevant tools to ensure all software and data hardware assets are recorded and traceable, to safeguard IG compliance and enable reporting when required, giving you extra peace of mind that your information is safe.
Our Procurement team are responsible for the day to day sourcing and purchasing of ICT hardware, software and services for our partners and customers.
Supplier management will guarantee that any items purchased are in line with relevant codes of conduct and SFIs, and includes management of suppliers, tenders and contracts where appropriate.
Project Management Office (PMO)
We provide specialised NHS and healthcare project and programme management to help you deliver your projects successfully.
Using best of breed methodology aligned to your requirements; to deliver a high quality, low cost project.
Governance & Compliance
Providing comprehensive governance & compliance processes and procedures to ensure that the standard for service delivery is compliant to service specifications and ICT industry standards.
A key component is providing evidence to meet the ICT requirements of the Information Governance Toolkit for all of our clients.
Build & Release Management
We build, deploy, test and continually improve your services throughout the year. We always keep our clients in the know with important changes in the ICT world, so if there is an upgrade that will benefit you, you will know about it.
Major Incident Management
By using a combination of technical teams and varied communication methods we ensure high impact incidents are resolved as quickly as possible and ensure our customers are informed of progress.
Providing systems and services to ensure that your business is supported in a reliable way and can continually maintain critical business functions. This allows you to consistently deliver products and services with minimal disruption.
We prepare for the worst and implement highly regarded process and procedures to ensure the back up and security of your data is never an issue.
Our bright sparks will investigate and develop detailed specifications and creative solutions for your National or local projects whilst adhering to your business objectives, standards, compliance and security requirements.
We can offer business analysis and change management across your business workstreams that provides management, development and support for clinical systems with our ‘in-house’ expertise.
When we introduce or make improvements to the technology to support your services we follow ITIL best practice to ensure changes are rigorously assessed for risk and service impact. Our customers are integral to the approval if any impact is expected.
We have the tools, processes and skills in-house to effectively handle any service request. This could be anything from changing a password, issues with your laptop right through to network access. In most cases requests are minor and are standard changes that can be fixed quickly.
Working with you to successfully estimate your storage, hardware and software requirements supported by our infrastructure resources to allow us to plan and develop your ICT business requirements as you grow.
We take customer service to a whole new level. Our ITIL qualified service desk will support you with any problem no matter how big or small it may be.
Our user friendly portal allows you the power to reset your own passwords safely, log and track your ICT issues and access the tools that you need to maximise your productivity.
Don’t want to have to wait for technician on site? We use advanced report support solutions that allow us to remotely connect to your machine no matter where you are!
Utilising our advanced communication centre and regularly reviewed processes our team are available 365 days a year handling over 9,000 contacts every month.
Communication is key to understanding and resolving your incidents quickly and efficiently. We are focused on resolving customer issues on first contact with a 95% success rate in doing so.
Our Registration Authority team ensure that our customers who use national applications are supplied with smartcards and are IG compliant.
Clinical Application Support
In a society where security is paramount we understand the sensitivity involved with accessing patient data. Our application support analysts make it easy for you by understanding the clinical systems and registration authority services that are used within the healthcare industry.
Our accredited training team offers a full range of professional clinical and non-clinical training courses to ensure your staff have the right ICT skills and knowledge to take your business to the next level.